RETURN & REFUND POLICY
If you are not entirely satisfied with your purchase, we’re here to help.
The Bonny Hoose Company will of course refund or exchange any item purchased on the The Bonny Hoose Company website (www.thebonnyhoosecompany.co.uk). To be eligible for a refund your item needs to have the receipt or proof of purchase.
As a consumer you have 14 days, commencing the day after receipt, to inform The Bonny Hoose Company you wish to cancel your order. After informing The Bonny Hoose Company, you then have a further 14 days from the date of this communication to return the goods.
Once we receive your item, we will inspect it and notify you that we have received you’re returned Item. Please note The Bonny Hoose Company is entitled to deduct a reasonable amount for diminished value if deemed necessary. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to the credit or debit card of the person who originally placed and paid for the order. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
WHO PAYS THE POSTAGE ON RETURNED ITEMS?
We do not offer a free returns policy, all items must be paid for by recipient and all returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. Upon receiving the returned items, we will credit the payment method we have on file for you. Please note that this may take up to 10 working days to appear on your statement as cleared funds.
The standard shipping value will be refunded. Non-standard/express shipping methods are nonrefundable and will be deducted from your refund.
The Bonny Hoose Company cannot be held responsible for loss.
Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to firstname.lastname@example.org for review within 30 days of purchase. Once we have confirmed the item is faulty you can choose to have a replacement or we can process a full refund if requested. Returned goods must be unused, any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.
If you request a refund, upon receiving the returned items, we will credit the payment method we have on file for you. Please note that this may take up to 10 working days to appear on your statement as cleared funds.
If you request a replacement, once we have received the returned goods we will despatch a replacement.
The cost of standard postage to return your faulty item will be reimbursed with your refund.
Dawn Eastham trading as The Bonny Hoose Company.