The Bonny Hoose Company will of course refund or exchange any item purchased on the The Bonny Hoose Company website (www.thebonnyhoosecompany.co.uk). We do not offer a free returns policy, all items must be paid for by recipient and all returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. Upon receiving the returned items, we will credit the payment method we have on file for you. Please note that this may take up to 10 working days to appear on your statement as cleared funds.
Please return it to us within 14 days of the date of purchase. Just email us stating what the fault is before sending us back the goods. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
If you request a refund, upon receiving the returned items, we will credit the payment method we have on file for you. Please note that this may take up to 10 working days to appear on your statement as cleared funds.
If you request a replacement, once we have received the returned goods we will despatch a replacement.
WHO PAYS THE POSTAGE ON RETURNED ITEMS?
If you return an item, you will need to pay the postage costs to return it to us. Please use recorded delivery or registered post to return items, as The Bonny Hoose Company cannot be held responsible for loss.
RETURN & REFUND POLICY
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received you’re returned Item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.